Sr. Leasing Professional - Addison Row

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Leasing Professional serves as the lead leasing team member and plays a vital role in driving the community’s leasing performance, resident satisfaction, and overall success. This role is ideal for an experienced and motivated professional who takes initiative, supports the leasing team, and leads by example. With strong knowledge of leasing operations and a proactive mindset, the Senior Leasing Professional helps ensure occupancy and revenue goals are consistently met, while also serving as a resource for peers and an extension of the management team.

JOB DESCRIPTION

Essential Responsibilities:

1. Leasing and Sales Leadership

• Leads leasing efforts by greeting and qualifying prospects, conducting tours, processing applications, screening applicants, preparing lease documents, and coordinating smooth move-ins

• Sets the tone for leasing excellence by modeling strong customer service, attention to detail, and goal-driven performance

• Plays a key role in supporting the team with day-to-day leasing operations and troubleshooting complex or high-priority matters

2. Market Readiness and Apartment Turnovers

• Conducts inspections of apartments prior to move-in to ensure homes are in move-in ready condition

• Partners with the maintenance team to address outstanding items and maintain a high standard of unit availability

• Maintains a clean, inviting leasing tour path and ensures all show units and common areas meet company standards

3. Marketing and Outreach Execution

• Implements and supports marketing strategies to generate qualified traffic, including referral programs, local outreach, and online advertising

• Stays informed on competitor activity and market conditions to help shape pricing, concessions, and promotional efforts

• Participates in the development and execution of targeted marketing plans to help achieve and maintain occupancy goals

4. Technology and Reporting

• Uses Yardi (or other property management systems) to manage availability, log traffic, track leasing activity, and update resident and prospect data

• Assists with reviewing leasing reports to monitor performance and identify areas for improvement

5. Resident Retention and Renewals

• Drives the renewal process by preparing renewal offers, communicating with residents, and ensuring timely completion of renewal documentation

• Strengthens resident satisfaction through thoughtful follow-ups, move-in check-ins, and consistent communication

6. Customer Service and Resident Engagement

• Responds promptly and professionally to resident inquiries and concerns

• Helps build a positive community culture through exceptional service and support of resident events and retention initiatives

• Works collaboratively with the Community Manager to enhance the overall resident experience

7. Team Support and Peer Leadership

• Serves as a go-to team member for leasing best practices, systems support, and onboarding assistance

• Promotes a collaborative and high-performing team culture by offering guidance, encouragement, and support to peers

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