Southwest Care Center employees can answer yes to these 3 questions: 

1. Do you want to make a difference? 
2. Do you believe everyone is entitled to quality healthcare? 
3. Do you desire to serve the underserved in your community? 

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. 

Southwest Care Center is currently seeking an experienced full-time Senior Manager of Social Services. This position supports social service programs in both Santa Fe and Albuquerque, NM requiring the candidate to reside in the local area.  

Position Details: 

Reporting to the Director of Clinical & Quality Outcomes, the Senior Manager of Social Services provides leadership, operational oversight, and strategic direction for the organization’s Ryan White, Housing, and Outreach programs. This role ensures that services are high-quality, culturally responsive, compliant with federal and state regulations, and aligned with the mission of a Federally Qualified Health Center (FQHC) and HRSA. The manager supports a multidisciplinary team to improve patient outcomes, enhance care coordination, and address social determinants of health throughout the organization’s service area. 

Position responsibilities include but not limited to: 

Program Leadership & Oversight  

• Provide day-to-day leadership and supervision for Case Management, Ryan White, HOPWA, and Outreach teams.

• Ensure programs meet all grant, regulatory, and FQHC compliance standards, including HRSA, HAB, HUD, and state requirements.

• Develop, implement, and monitor program workflows, policies, and service delivery models. Represent assigned areas of oversight within the organization serving on committees and workgroups.

• Maintain strong working knowledge of Ryan White Parts B/C/D requirements, HOPWA project criteria, and case management best practices.

• Lead program evaluation and quality improvement initiatives; analyze data and prepare reports for internal leadership and funders.

Staff Supervision & Development  

• Hire, train, coach, and evaluate program staff including case managers, outreach workers, and program managers.  

• Provide ongoing professional development, including trauma-informed practices, HIV care standards, housing support services, regulatory accountability, and community resource navigation.  

• Foster a collaborative, inclusive, and mission-aligned team environment. 

Service Delivery & Care Coordination  

• Ensure comprehensive, patient-centered case management that supports medical adherence, access to benefits, housing stability, and supportive services.  

• Oversee outreach strategies aimed at priority populations, including persons experiencing homelessness, individuals with HIV, and underserved communities.  

• Promote strong coordination with medical, behavioral health, pharmacy, and dental teams to integrate social services into whole-person care.  

• Support crisis intervention, client advo