Employee Relations Partner

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are looking for a principled, empathetic, and detail-oriented Employee Relations Partner to serve as a centralized expert for our most complex people matters during a critical phase of hypergrowth.

At Abby Care, our Employee Relations function is the guardian of our culture and our commitment to fairness. Because our mission is centered on supporting families, our workplace challenges cannot be solved with a "one-size-fits-all" HR handbook. They require deep judgment, legal awareness, and a "families-first" lens. We believe that by handling every escalation with empathy, urgency, and precision, we create a more stable and supportive environment for the caregivers who provide life-changing care every day.

This role is for a builder and an advocate who thrives in dynamic, high-paced environments and is energized by the "gray areas" of human behavior. You will handle the nuanced, high-stakes situations that impact the livelihoods of our team, ranging from HQ employees to our family caregivers, ensuring that every outcome is fair, consistent, and aligned with our mission.

As a centralized expert, you will take the lead on all ER issues, owning the end-to-end investigation process, providing high-touch support to managers, and helping us architect a scalable ER infrastructure that maintains the integrity of our family-first promise as we expand nationwide.

Key Responsibilities:

• Lead employee relations: Independently manage the end-to-end lifecycle of employee relations cases. You will oversee the intake, triage, and resolution of ER issues, ensuring every voice is heard and every case is documented with precision, care, and extreme attention to detail.

• Lead investigations: Lead, with a high level of discretion and judgment, end-to-end internal investigations into allegations of misconduct, harassment, or policy violations. You will own the entire process, from architecting the investigation plan and interviewing witnesses to delivering final, evidence-based recommendations and documentation.

• Fairness in Action: Ensure that disciplinary actions and terminations are handled with dignity and consistency.

• Support our leaders and People team: Serve as a high-touch consultant to managers and the People team (especially HRBPs) on ER-related topics, including complex accommodations, disciplinary actions, and policy interpretation. You act as an objective, confidential intermediary to help resolve disputes before they escalate.

• De-escalation and coaching: Act as a steady sounding board for managers facing high-tension conversations. You will coach leaders on how to approach difficult discussions with a focus on de-escalation, empathy, and clarity, ensuring they feel supported in even the most challenging moments.

• Adjudication and compliance: Lead the coordination and adjudication of background checks and employment eligibility for our diverse population. You will apply sound judgment and legal awareness to ensure we are audit-ready and compliant while maintaining our commitment to fair-chance hiring.

• Build our employee relations infrastructure: Help us move from early-stage workflows to a structured, scalable ER function. You will lead the implementation and maintenance of ER policies, SOPs (standard operating procedures) for investigations, and grievance frameworks that will support our nationwide expansion.

• Strategically partner with the business: In addition to solving individual cases, you will identify systemic trends. You’ll track ER metrics and use data to surface insights, partnering with leadership to design and deliver proactive training or cultural interventions that address recurring issues at the root.

The Requirements: