Senior Relationship Account Manager

<p>The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion in the process.&nbsp;</p> <p>Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio.&nbsp; As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.</p> <h3>Our ideal candidate will have</h3> <ul> <li>5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role</li> <li>A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells</li> <li>Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally</li> <li>A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role</li> <li>Demonstrated ability to articulate the value of a complex enterprise technology</li> <li>A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li> <li>The ability to work in a fast paced environment&nbsp;</li> <li>High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution</li> <li>Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc.&nbsp;</li> <li>Prior exposure to database, cloud and infrastructure technology is a plus</li> </ul> <h3>On a given day in this role you will</h3> <ul> <li>Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy</li> <li>Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts</li> <li>Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base</li> <li>Promote the implementation of MongoDB features during every custom