Hotel Housekeeping Floor Supervisor

Summary of Functions
Ensures that all guest rooms are being cleaned according to Northern Quest Resort and Casino standards. Assists during the course of the day in maintaining the flow of production of rooms being cleaned and released to the Front Desk. Directly responsible for coordination of all Room Attendants within the Hotel Housekeeping Department.
Essential Duties and Responsibilities
• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Arrive early enough to facilitate a smooth transition from previous shift.
• At the beginning of the shift, familiarize self with the following:
• Room situation in the hotel
• Staffing for the day’s arrival/departures
• VIP arrivals and departures
• Hold pre-shift meetings daily and discuss:
• Group arrivals and departures
• Training topic
• Four Diamond Service Standards
• The day’s activities
• Thoroughly inspects all guestrooms and other areas of the resort for compliance to set standards for cleanliness and repair. Reports and follows up on non-standard conditions.
• Ensures all Guest Room Attendants follow established policy and procedures.
• Assist the Training Supervisor with training needs of Guest Room Attendants.
• Oversee all Guest Room Attendants carts and storage areas, ensures that the condition of both are clean according to standards.
• Maintains a positive and upbeat attitude being highly “in tune” to guest question and needs. Works to ensure that special requests of guests are properly handled.
• Reports any unusual activities.
• Reports with accuracy the status of rooms assigned. Checks all vacant rooms at the start of shift. At the end of the shift ensures that all rooms in section have been completed and status updated in the Property Management System.
• Maintain record within the department of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, mattress flipping, etc.)
• Required to submit written reports on the condition of rooms and Guest Room Attendant performance.
• Communicate to Executive Resort Housekeeping Manager and Resort Housekeeping Manager situations that require disciplinary actions, with application to Guest Room Attendants.
• Ability to deal with under pressure situations in all aspects of the Resort Housekeeping area.
• Handle complaints and refers unresolved issues to immediate supervisor.
• Accurately completes required paperwork and maintain logs.
• Maintains a high level of professionalism, teamwork, and competence in the staff. Accomplishes this responsibility by establishing and monitoring standards of job performance and a professional development plan for each member of the team.
• Maintain four star/four diamond service standards.
• Monitor, maintains and orders necessary supplies.
• Ability to act as a Guest Room Attendant when needed.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent attendance record.
• Be knowledgeable of all emergency procedures and the role the Resort Housekeeping plays in those situations.
• Ensure guest confidentiality standards are followed.
• Ensure control/protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
Supervise 10-15 Team Members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraisal performance; rewarding and disciplining employees; addressing complaints and resolving problems. Other
• Responsible for maintaining good attendance.
• This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.
Experience
• One year Hotel Housekeeping experience in a 150+ room hotel.
• Six to twelve months Housekeeping supervisory experience.
• Experience in a four star/four diamond hotel preferred.
• Direct experience in an organizational development role strongly preferred.
Skills & Abilities
• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to work with mathematical concepts such as probability, fractions, percentages and ratios to practi