TEMP Infra Design Sr. Analyst

Req ID: 365239 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TEMP Infra Design Sr. Analyst to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

Job Summary: 

We are seeking a detail‑oriented and proactive Service Desk Transition Specialist to support the smooth onboarding, transition, and stabilization of services into our Service Desk environment. This part‑time job is ideal for someone who enjoys structured processes, cross‑team collaboration, and improving the way technical support services are delivered. The specialist will work closely with IT leadership, project managers, technical teams, and service owners to ensure new or changing services are fully documented, supportable, and ready for operational handoff.

 

Job Duties: 

Transition & Onboarding

• Assist with the smooth operation of new or updated services at the Service Desk, ensuring all requirements are met after go‑live.
• Facilitate knowledge transfer sessions between technical teams and Service Desk staff.
• Validate that support documentation, workflows, and escalation paths are complete and accurate.

Documentation & Knowledge Management

• Create, update, and maintain knowledge base articles, SOPs, troubleshooting guides, and service catalogs.
• Ensure documentation meets quality standards and is easily understood by Tier 1 support teams.
• Track documentation updates throughout the service lifecycle.

Process & Quality Assurance

• Conduct readiness assessments to confirm that the Service Desk can support new services effectively.
• Identify gaps in processes, tools, or training and recommend improvements.
• Monitor early‑life support performance and escalate issues as needed.

Collaboration & Communication

• Serve as a liaison between project teams, technical SMEs, and Service Desk leadership.
• Support continuous improvement initiatives across the Service Desk.
• Support the Service Desk Manager with other duties as requested.

 

Basic Qualifications: 

• Minimum of 1 year experience in IT Service Management (ITSM), Service Desk operations, or technical support.
• Ability to obtain/maintain a Public Trust clearance

 

Preferred Qualifications: 

• Familiarity with ITIL frameworks or ITIL certification.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice).
• Background in process improvement or service transition roles.
• Strong understanding of incident, request, and knowledge management processes.
• Excellent communication and documentation skills.

 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $46,368 - $96,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivit