Assistant Account Manager

Position Purpose:

The Assistant Account Manager within the BSL (Building Supply Logistics) division of SRS Building Products plays a vital role in supporting and strengthening partnerships with both existing and prospective business customers. This position ensures seamless coordination of logistics solutions and account management functions that drive customer satisfaction, operational accuracy, and service excellence. The incumbent serves as a key liaison between customers and internal departments, collaborating with operations, carrier sales, and finance teams to ensure alignment with client needs and business objectives. Demonstrating integrity, professionalism, and a strong aptitude for logistics, the Assistant Account Manager contributes to the company’s continued growth and operational excellence while building the foundation for future advancement within the organization’s account management career path.

Key Responsibilities:

- Build and maintain strong client relationships, delivering exceptional customer service and fostering long-term trust to ensure sustained satisfaction and loyalty.

- Assist in managing customer transportation and logistics needs, coordinating with internal teams and external partners to ensure timely resolutions, cost efficiency, and service reliability.

- Collaborate cross-functionally with operations, carrier sales, and finance teams to align efforts, streamline logistics processes, and achieve departmental performance objectives.

- Monitor and respond to client feedback proactively, identifying opportunities to enhance service delivery, resolve concerns, and strengthen overall customer experience.

- Support Account Managers in executing strategic account initiatives, including planning, reporting, and performance tracking, to drive client retention and business growth.

- Demonstrate professionalism and integrity by adhering to company policies, regulatory standards, and ethical business practices, reinforcing trust in all client interactions.

- Contribute to innovation and process improvement, leveraging developing industry knowledge to support creative problem-solving and the evolution of account management strategies.

- Prepare and maintain accurate reports and presentations, providing data-driven insights that inform decision-making and contribute to organizational and client success.

Direct Manager Direct Reports:

The Assistant Account Manager operates within the BSL (Building Supply Logistics) division of SRS Building Products and reports directly to the Customer Operations Manager. This role provides essential support to account management functions, assisting with client communications, logistics coordination, and process execution to ensure customer satisfaction and operational efficiency.

Direct Reports:
This position does not include direct managerial responsibilities. The Assistant Account Manager functions as an individual contributor focused on developing industry expertise, strengthening client relationships, and preparing for potential advancement within the organization’s account management career path.

Travel Requirements:

The Assistant Account Manager at BSL is expected to undertake occasional travel to client locations and company meetings as necessary to support and enhance client relationships and logistics operations, ensuring alignment with business objectives and promoting customer satisfaction.

Physical Requirements:

The Assistant Account Manager position at SRS Building Products primarily operates within an office environment, requiring the ability to perform tasks associated with a standard corporate setting. This includes prolonged periods of sitting at a desk, using office equipment such as computers and telephones, and the capability to communicate verbally and in writing effectively. The role may occasionally involve light physical activity, such as lifting office materials or small packages weighing up to 10 pounds. The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals with disabilities to perform essential functions.

Working Conditions:

The Assistant Account Manager position at SRS Building Products is primarily office-based, requiring regular presence at our designated worksite to facilitate efficient collaboration with team members and clients. This role operates within a fast-paced, deadline-driven environment where timely decision-making and the ability to adapt to dynamic circumstances are crucial. The position demands a proactive approach to managing multiple priorities, ensuring that client needs are met with precision and expediency. Flexibility and resilience are essential, as th