Become a part of our caring community and help us put health first
 

The Senior Clinical Operations Training Professional provides training support (both virtual and onsite) and implements organizational processes and programs to ensure new hires to the organization, along with, the staff and facilities in emerging markets are fully prepared for successful operations. This role includes an opportunity to travel to new and existing clinics across the US and participate in go-live support.

The Senior Clinical Operations Training Professional collaborates with training colleagues, market leadership, clinical and non-clinical associates throughout the organization. Secures needed resources and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas to connect the dots within the market. Follows established guidelines/procedures. Makes decisions on moderately complex to complex issues regarding technical approach for project components and work is performed with minimal direction. Has advanced level knowledge and a deep understanding of clinical workflows.  Will conduct in-person, classroom, one on one and virtual learning sessions for care team members.

Use your skills to make an impact
 

Required Qualifications

• Clinical and operational experience in a healthcare facility.

• Five or more years training experience in a clinical setting to include electronic medical record implementation

• Experience providing training and support virtually

• Strong written and verbal communication skills

• Strong customer service skills

• Prior experience with delivering presentations to all levels of leadership.

• Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes.

• Microsoft Office proficiency — able to write queries, create forms, reports, presentations, and documents in Word, Power Point, Access and Excel

Preferred Qualifications

• Bachelor’s Degree

• eCW and/or Athena EMR experience

• Understanding of Value Based Care model

Additional Information

• Travel required up to 75% of the time. Work from home when not traveling.

• Strong preference incumbent live near a PCO market in the following states: GA, TX, NC, SC, IN, KY, FL, AZ, MS, LA, TN, KS, VA, MO

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$78,400 - $107,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-29-2025

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providi