Associate Director, Test Center Capacity Management

Associate Director, Test Center Capacity Management 

College Board – Assessment Delivery Operations – TAM Onboard 

Location: Remote or Hybrid options available 

Type: This is a Full Time Position  

About the Team 

The Operations Division at College Board is focused on leading the organization's transformation to support the delivery of digital assessments.  The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that annually supports millions of students and thousands of schools and test centers.  The 70-person Assessment Delivery Operations (ADO) department is a combination of sub-teams that support Test Administration Management (TAM), Supply Chain & Logistics, and Publications and Content Management.  This role is an Associate Director on the Test Administration Onboard team.  

About the Opportunity    

As the Associate Director, Service Provider Management, you will apply your business management skills and operational experience to manage global test center capacity for SAT weekend test administrations, working to proactively assess and meet capacity needs. You will collaborate with partners in key areas of the organization, including Program stakeholders in the management of this work. You will deliver insights to improve our early warning systems and forecast mechanisms to mitigate capacity gaps before they occur and engage and oversee outreach teams that work to procure new testing sites. You will think critically about how to strengthen our processes and reporting tools to enable greater agility, system automation, and higher levels of quality and efficiency for digital delivery.  

We are seeking a dynamic, data-driven, and innovative individual who will play a pivotal role in transforming our legacy, current state model into one that leans more effectively on data analysis and interpretation to drive a cost-effective and forward-thinking approach to test center capacity management.   

In this role, you will:   

Manage Day to Day Test Center Capacity Operations (50%)  

• Partner with business stakeholders for   capacity management, and establishment of other institutional agreements, as necessary.  

• Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers. Work with Cost Management, CRA, and SP Director to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration. 

•  Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities. 

• Formulate data-driven recommendations for capacity management and operational process modifications that continually add value to external stakeholders 

• Provide day to day monitoring and reporting of capacity, and proactively identifying tightening of capacity and feeding cases to outreach teams.  

• Assist with other TAM Onboard functions, including honoraria, test center optimization, test center renewal as needed.  

Utilize data visualization processes to transform test center capacity management (30%) 

• Meet the global test center capacity targets required f