Head of End-User Technology and Experience - Vice President / Senior Vice President

<p><strong>Position Summary:</strong></p> <p>The Head of Employee Technology & Experience is responsible for the strategy, delivery, and operational leadership of the company’s employee-facing technology organization, including end-user support, endpoint engineering, workplace technology, and productivity platforms. Reporting to the Head of Corporate Technology, this leader will drive a modern and scalable employee technology experience that enhances productivity, improves operational efficiency, and delivers high-quality support and collaboration capabilities across the enterprise.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Lead the overall employee technology strategy across support, endpoint management, collaboration tooling, and workplace experience</li> <li>Oversee Global Service Desk operations, ensuring high-quality end-user support and operational responsiveness</li> <li>Own Endpoint Engineering strategy across device lifecycle management, standards, automation, and endpoint security alignment</li> <li>Lead Mac Experience and employee productivity initiatives, including collaboration and enablement tooling</li> <li>Oversee AV and workplace technology experience across conference rooms, events, and office collaboration environments</li> <li>Drive continuous improvement initiatives focused on employee productivity, support experience, and operational efficiency</li> <li>Drive operational maturity and workflow optimization through ServiceNow and related employee support platforms</li> <li>Partner with AI Enablement to evaluate and implement productivity-enhancing AI capabilities</li> <li>Establish operational metrics, SLAs, and service performance standards across all employee technology functions</li> <li>Build and lead a high-performing organization with strong leadership accountability and team development</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>12-15+ years of experience leading enterprise end-user technology or digital workplace organizations</li> <li>Deep expertise across service desk operations, endpoint engineering, and employee productivity platforms</li> <li>Experience leading large-scale employee technology environments in complex enterprise organizations</li> <li>Proven ability to improve operational scalability and employee technology experience simultaneously</li> <li>Strong leadership and organizational influence skills across technical and business teams</li> <li>Experience building and leading high-performing operational technology organizations</li> <li>Ability to operate strategically while maintaining strong execution and operational oversight</li> <li>Strong experience wi