Seasonal Coordinator - Client Relations Center

The Team: 

The Seasonal Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.

The Opportunity: 

As the Seasonal Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department’s strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.

This is an onsite position based at our Beverly Hills, CA Corporate Office.

The seasonal position begins in early October 1, 2025 and will go through December 31st, 2025.

About the Role: 

• Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written 

• Display and implement product knowledge, while conveying the Hermès style, values, and vision 

• Follow-up and resolve all client issues and inquiries in a timely manner 

• Respond to client voicemails 

• Place online orders and follow-up on pending orders 

• Resolve delivery issues related to e-Commerce orders 

• Collaborate with internal partners to ensure resolution and exceed client expectations

• Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness

• Maintain confidentiality and company policies for data protection and security 

• Adhere to all Hermès policy & procedures relative to role and responsibilities 

• Uphold high client expectations in every interaction 

• Offer tailored solutions and recommendations to customers

• Maintain a sophisticated and professional tone in all interactions

• Possess deep knowledge of luxury goods or services

• Address concerns efficiently while maintaining brand integrity

• Foster long-term customer loyalty through exceptional service

• All other duties as assigned by supervisor 
   

Supervisory Responsibility: 

• NO 

Budget Responsibility: 

• NO 

Decision Making Responsibility: 

• NO 

About You: 

• Open availability, Monday through Sunday, with flexibility to meet business needs
• 1-2 years’ experience in a call center or customer service role, including hands-on internships
• Strong verbal and written communication skills
• Experience in luxury retail, hospitality, or high-end customer service
• Ability to manage complex requests with professionalism and discretion
• Familiarity with CRM systems and call center software
• Knowledge of Microsoft Excel and Word
• Team-oriented, assisting peers, mentoring new members, and sharing knowledge
• Proactive in identifying potential issues and implementing solutions
• Actively seeks feedback for continuous improvement
• Ability to exercise sound judgment
• Strong multitasking and problem-solving capabilities
• High level of attention to detail to ensure service excellence
• Multilingual skills are a plus

Seasonals are paid an hourly rate of US $21.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000