Quality Control Representative

Summary: Works with the receiving department to ensure the quality of all deliveries meet the casino’s standards and processes. Visually or manually inspect, test, and/or weigh products, before, during or after the receiving process. Also, in charge of all inventory product re-orders and deliveries.

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation.

Teamwork Expectations:

• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie.
• Projecting a positive, helpful image/attitude.
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism.
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance.
• Voluntarily assisting new team members to adjust to their work environment.

Essential Job Functions:

• Unpacks and performs quality inspections on incoming shipments. Checks expiration dates, temperature logging, and weighing items as necessary.
• Rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages and reports these errors to procurement via phone call and or emails.
• Day dotting all new inventory products and ensure stock is rotated in the storage areas, refrigerated, frozen, dry goods, and paper products.
• Operates tier lift truck or uses hand truck to move, convey, or hoist shipments from receiving platform to storage or work area.
• Conveys inventory goods, materials and items from receiving to storage or to other designated areas.
• Sorts and stores the inventory of perishable goods in refrigerated rooms.
• Fills and inventories requisitions from designated inventory areas (food, beverage, stewarding) and distributes items to departments.
• Participates in counting inventory daily and monthly for end of the month inventory counts with Inventory Control Coordinator.

• Cooperates and communicates with fellow team members in all departments and always strives for mutual respect and a feeling of camaraderie.

• Communicates and updates effectively and efficiently with the Procurement office and Inventory Control Coordinator at all times via email and or phone calls.

• Projects a positive, helpful image/attitude.
• Accepts direction from supervisor and demonstrates ability to profit from constructive criticism.
• Contributes to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance.
• Voluntarily assists new team members to adjust to their work environment.
• Practices safe materials handling, storage procedures, and complies with OSHA laws, hazardous waste procedures and laws.

• Assists Inventory Control, Purchasing and Revenue Reporting with daily inquiries and inventory reconciliations.

• Reports for work on time and shows flexibility to work overtime, and/or changing hours or days off.

• Performs all other duties as assigned.

Qualifications: 

• High school diploma or general education degree (GED) or technical training.
• Must be 18 years of age or older.

• Advanced knowledge of building systems technology required.  
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing.
• Ability to input data into computerized inventory system.
• Must have a current valid driver’s license.
• Driving record must meet driver eligibility requirements of Rivers Casino Philadelphia insurance policy.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and lift up to 100 pounds. 

Able to work with others while maintaining a positive and professional demeanor