Senior Manager, AI/ML Engineering

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We're Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum. 
The Optum Technology Chief Digital Office (CDO) Leadership team is transforming Optum to be an industry-leading Consumer brand. We are on a journey towards delivering a best-in-the-industry consumer experience to our patients and providers by delivering personalized digital solutions that support our consumers throughout their healthcare journeys. This team is transforming to meet the moment - to begin radically altering the way our customers engage with the healthcare system using modern tech to solve some of the most complex problems experienced along the way.
Serving all of UnitedHealth Group's digital technology needs, the CDO team is responsible for driving outcomes across nearly 30 million+ human lives with UnitedHealthcare insurance, a number which puts UHC at the top of the pack as the largest managed care provider in the United States. 

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

• Gather business requirements and translate them into system architecture, solution flows, and configuration specifications
• Collaborate with Business Ops, WFM, Portal, Chatbot, CRM, Reporting, Data, QA, and Development teams to ensure end‑to‑end alignment
• Design solution flows leveraging Lex V2, Bedrock models, Amazon AI Agents, orchestrator logic, Lambda, and DynamoDB
• Architect digital routing, process flows, and integration points within Amazon Connect
• Recommend optimal architecture patterns, reusable components, and model selection strategies across GenAI and Amazon Connect ecosystems
• Ensure all functional and non‑functional requirements-scalability, performance, reliability, and security-are met
• Create solution documents, sequence diagrams, integration specs, and configuration maps across interconnected systems
• Conduct impact analysis, system dependency reviews, and technical feasibility assessments
• Validate development outputs to ensure alignment with design, requirements, and enterprise architecture standards
• Work closely with cross‑functional teams to address integration challenges across CRM, reporting, and data layers
• Identify architecture gaps, risks, and dependencies early and propose mitigation strategies
• Participate in Sprint planning, grooming, and technical refinement sessions
• Ensure GenAI bots and workflows follow enterprise design principles and are production‑ready
• Support UAT, SIT, and troubleshooting efforts with engineering, QA, and platform teams
• Promote standardization, reusability, and continuous improvement across all Amazon Connect and GenAI implementations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: