Sr. Manager, Learning & Development

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and increase revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Sr. Manager, Learning & Development is responsible for developing innovative and engaging learning experiences, helping our employees reach their full potential through skills and capabilities development. 

Reporting to the Sr. Director of People Experience, this role manages and coordinates organization-wide efforts to ensure that a comprehensive set of learning & development programs are created and implemented for the purpose of retaining, growing, and engaging  a high performance workforce. The Sr. Manager, TD will design, deliver, and continuously improve development initiatives that align with organizational goals. This position will build development experiences while using data and analytics to set priorities for improvements aligned with ongoing strategic goals.

 

In this role, you will:

• Design, build and oversee internal L&D programs including identifying performance, skills, and/or behavior gaps, making recommendations, and providing solutions to improve business performance and develop future leaders by partnering closely with HR Business Partners and business leaders.

• Partner and collaborate closely with other functions within People and Culture (HR Business Partners, DEI, Talent Acquisition, Talent Programs, and Operations) by supporting and providing learning resources/guides to the entire employee lifecycle - onboarding, career development, team building, manager development, and leadership development programs.

• Manage the Learning Management System (LMS) and infrastructure for all L&D programs by establishing methods and procedures for delivery, evaluation measurement, and reporting.

• Manage project execution including coordination of logistics, managing materials, and providing a critical eye to ensure content is ready for distribution.

• Research, manage, evaluate, and maximize the L&D vendors, including relationship management, usage tracking, budget, employee satisfaction, and impact on the organization’s needs.

• Continually evaluate and gain feedback on L&D content to ensure focus on improvement, results, and business impact.

 

What’s required to be successful in the role:

• Expertise in Learning & Development, Training, Organizational Development or similar field including experience facilitating in-person and remote training programs

• Experience designing in-house, customized training programs

• Experience and fluency in instructional design or course design tools and methods

 

Please apply if:

• Ability to apply modern adult learning principles to effectively engage an audience and lead training sessions for groups of varying skill levels

• Experience managing an L&D function, including providing guidance and development for a small team

• Dynamic and engaging facilitator

• Experienced in training design and delivery utilizing a variety of mediums

• Excellent written and verbal communication skills with high emotional intelligence, and executive presence

• Hands-on experience with Learning Management Systems (LMS)

• Experience in partnering with the business, understanding priorities, and translating them into relevant and impactful learning content

 

A few of the benefits you get at OpenTable:

• Work from (almost) anywhere; wherever you do your best work

• Focus on mental health and well-being

• Company paid therapy sessions through SpringHealth

• Company paid subscription to HeadSpace

• Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)

• Generous paid parental leave

• Generous paid vacat