Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Postion Purpose:

Manages the delivery of digital experiences for customers. Responsible for the implementation of projects and maximizing the value of the product. Maintain subject matter expertise of digital platforms and support business partners in development. Analyze member behavior on current platforms and evaluate digital metrics. Assists with the digital experience strategy and with the organization’s digital transformation efforts.

Logistics: BlueCross BlueShield of South Carolina

Location: This is a full-time position working (40-hours/week) in remote environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at: 4101 Percival Road Columbia, SC 29229.

What You Will Do:

• Partner with I/S and business units to serve as the product owner on implementation and maintenance of digital solutions. Work with internal business partners, I/S, staff, and vendors to negotiate and manage timeline and budget of digital solutions in adherence of the digital roadmap, motivating staff and partners to high performance levels.
• Work closely with the Digital Experience design team to understand business requirements and vet the experience design prior to implementation. Collaborate with the design team throughout implementation to ensure product meets experience design standards and expectations. Lead progression of operational practices of Digital Experience team, including Design Ops and Agile practices.
• Oversee performance of digital properties, including establishing KPIs, measuring, analyzing, and optimizing digital solutions. Monitor Voice of Customer in partnership with Customer Experience, translating into business strategies and in evaluation of implemented solutions. Responsible for reporting on digital platform metrics and marketing performance.
• Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with a high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.
• Oversee content management and governance of digital properties. Manage team responsible for executing content and digital communications strategies through web and campaign development. Serve as the subject matter expert on digital platforms, supporting business partners with development and training to support their initiatives. Maintain processes and tool support for governance, accessibility and monitoring of web properties.
• Conduct research in order to monitor digital transformation trends, to make recommendations and encourage the digital roadmap. Collaborate with I/S partners to identify and develop solutions in support of the digital strategy. Support staff d