Veteran Services Program Manager

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary:  The Veteran Services Program Manager will oversee Goodwill’s Military & Veteran Services Program that provides support services to transitioning Veterans and their families with the goal of achieving job placement, retention, and long-term financial stability. This role will collaborate and leverage strategic partnerships in the community to assist clients in securing employment. The Veteran Services Program Manager will also develop and grow our program to maintain high-quality services based on best practices and research. Responsibilities include program and fund management, contract administration, and supervision of staff. The manager will focus on being a champion Anti-racism, Equity, Diversity and Inclusion (AEDI) as part of their leadership.

Hourly Rate: $32.12 - $34.90 per hour

Location: This position may be based out of our Tacoma, Longview, or Union Gap offices

Essential Duties and Responsibilities: The Veteran Services Program Manager responsibilities include the following and other duties as assigned:

• Develop and oversee the Veteran Services Programs such as:
  • Boots to Shoes: mentoring program for Veterans
  • Veterans Van for Digital Literacy: remote career readiness and digital skills training
  • Work Experience Program: offers case management and career support
• Develop and implement a sustained, results-driven strategy to improve and track long-term employment outcomes for Veterans
• Oversee the development of strategic partnerships within the private sector, nonprofit sector, and government agencies to foster placements and work experience opportunities (occasional travel required)
• Establish and maintain relationships with individuals and groups at Joint Base Lewis-McChord and other local military installations (occasional travel required)
• Oversee and train staff regarding enrollment procedures, assessments, creating individual employment plans, data entry methods for case notes in our case management system (CaseWorthy), and providing direction in resolving participant issues/concerns
• Establish standard processes to help staff stay connected, share best practices, exchange lessons learned, and support one another in daily operations.
• Attend the Veteran Services meetings with relevant agencies
• Responsible for coordinating and collaborating across different GORR Workforce Development teams
• This is role is not remote position

Qualifications/Basic Job Requirements:

• Bachelor’s degree in a Social Services field (e.g., Psychology, Social Work) required; equivalent relevant experience may be considered in lieu of degree.
• Extensive experience in managing and leading teams.
• Veteran status (Active Duty, Guard, Reserve, or prior service) or military spouse status strongly preferred.
• Proven experience in program implementation, budgeting, and interpreting and fulfilling funding requirements.
• In-depth understanding of the barriers faced by Veterans in employment and social integration.
• Experience in case management; non-profit experience is highly desirable
• Must be able to get clearance to access Joint Base Lewis-McChord upon hire

• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection. 
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive mercha