Servicing Transfers Manager

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Servicing Transfers at Valon

At Valon, the journey of every loan begins with a servicing transfer. The Servicing Transfers department owns operational processes related to onboarding and off-boarding loans to and from Valon’s platform. We ensure Valon has the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to support our line of work. 

About the Role

We’re seeking a Servicing Transfers Manager to onboard and off-board batches of loans to our platform. The ideal candidate is comfortable collaborating with the research and development and servicing operations arms of the business, owning processes end-to-end, and forging paths forward without clear guidance. This person will play a key role in ensuring the integrity of our loan servicing-related data as the business continues to grow.

Responsibilities

• Complete day-to-day loan-boarding operations, including loan data field mapping and conversion, data validation, handling loan-boarding batches, notifying borrowers of servicing transfers, handling third-party vendor notifications and transfers (insurance, taxes, MERS, etc.), and transferring funds related to servicing transfers.
• Act as an internal subject matter expert for all boarding-related processes.
• Assist with data-mapping questions and ensure all data elements are available.
• Coordinate with internal stakeholders, third-party vendors, and external partners to facilitate servicing transfers.
• Quality-control data and processes as outlined in Valon policies and procedures.
• Inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership.
• Operationalize boarding-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures.
• Drive process efficiencies and improvements across servicing transfer operations.

Ideal Background

• 7+ years of previous relevant servicing transfers experience.
• Prior experience working closely and building trusted partnerships with internal product and engineering teams.
• Prior experience with Access, Monarch, and large-scale servicing systems (e.g. Black Knight, Sagent, Loanserv).
• Bachelor's degree.
• Exceptional project management skills.
• The ability to prioritize and complete multiple projects with tight, competing deadlines.

Minimum Qualifications

• 3+ years of previous experience at a mortgage servicing or financial technology company.
• Deep understanding of an assortment of mortgage servicing concepts, including, but not limited to, mortgage loan documents and relevant data fields.
• High school diploma or equivalent.
• Excellent data manipulation skills.
• Excellent oral and written communication skills.
• Excellent critical thinking and logical reasoning abilities.
• Excellent organizational skills and attention to detail.

Benefits

• Compensation: Competitive annual salary of $96,900-$131,100 and a 401(k) plan—with a 4% annual match!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Paid time off: Flexible paid time off, flexible sick days, and 11 paid company holidays!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new additio