RevOps Specialist - Salesforce

Description

NEFCO is seeking an experienced Salesforce professional to serve in a hybrid role focused on both platform administration and end-user enablement. As our Salesforce Administrator & Training Specialist, you’ll take ownership of Salesforce system configuration while also leading hands-on training and support for our customer-facing teams. This role is ideal for someone who understands the technical side of Salesforce and knows how to train and support sales reps in using it effectively. You’ll play a key role in driving adoption, building scalable workflows, and ensuring our teams are equipped to succeed within the platform.

Key Responsibilities

Training & Enablement

• Deliver live and virtual Salesforce training sessions for sales, service, and support teams
• Develop and maintain user-friendly documentation: onboarding guides, job aids, and videos
• Provide one-on-one coaching, follow-up training, and frontline system support
• Partner with leadership to tailor training content to team-specific workflows
• Monitor adoption and usage to identify knowledge gaps and refine enablement strategies

Salesforce Administration

• Serve as the primary admin for Salesforce—manage user access, roles, profiles, and permissions
• Maintain data integrity and support regular data cleanup efforts
• Build and manage reports, dashboards, page layouts, and basic automation
• Translate business needs into scalable solutions using native Salesforce features
• Collaborate with the RevOps team on process improvements and CRM optimization

Why This Role Matters

As NEFCO implements Salesforce company-wide, this role is critical in bridging the gap between system functionality and user success. You’ll be the face of Salesforce to our sales teams—ensuring the platform is configured to support their goals and that they’re confident and capable using it every day.

Requirements

Required Qualifications

• 2–5 years of experience as a Salesforce Administrator or CRM training specialist
• Proven experience training and supporting sales teams on Salesforce or similar CRMs
• Strong knowledge of Salesforce Sales Cloud functionality and best practices
• Comfortable with user management, security settings, layouts, reports, and basic automation
• Excellent communication and presentation skills; confident leading training sessions
• Ability to balance technical responsibilities with people-focused enablement work

Preferred Qualifications

• Salesforce Administrator certification (or in-progress)
• Experience with system rollouts, user onboarding, and change management
• Familiarity with data analysis and Excel (VLOOKUPs, pivot tables)
• Experience in sales enablement, sales operations, or customer success