Customer Service Senior Supervisor

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Service Senior Supervisor will lead and direct a team of customer service representatives that provide customer services related to sales, sales promotions, installations and communications. In this role, you will oversee a team that optimizes and monitors shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Manage and provide coaching and training to team.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
• Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
• Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of four years of related work experience
• Minimum of two years of supervisory experience

Preferred Qualifications

• Experience with SAP 
• Experience with Salesforce

 

Equal Opportunity Employer, including Disability/Vet

 

Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.