Principal Technical Analyst – Customer Identity & Access Management

We are looking for a talented Principal Technical Analyst – Customer Identity & Access Management to join our team specializing in Systems/Information Technology in  Atlanta, GA.        

In this role, you will make an impact in the following ways:         

• Customer Focus and Decision Quality: Build strong customer relationships and deliver customer-centric solutions while making timely, high-quality decisions that drive organizational progress. 
• Talent Development and Direction: Support career growth by developing people to meet individual and organizational goals, while providing clear direction, effective delegation, and removing obstacles to ensure successful execution. 
• Strategic Mindset: Anticipate future possibilities and translate insights into breakthrough strategies that align with long-term business objectives. 
• Data Modeling and Performance Tuning: Create and test data models and scripts using industry standards and automation tools, while analyzing and resolving performance issues across applications, databases, and hardware. 
• Solution Configuration and Design: Configure and test commercial off-the-shelf (COTS) applications and define solution designs with instrumentation and measurement to meet buildability, business, and compliance requirements. 
• Functional Fit Analysis: Decompose systems into component parts to evaluate how effectively they interact and meet business, technical, and governance standards. 
• Solution Modeling: Design and document models and diagrams using standardized tools and automation to support secure, compliant, and technically sound solutions. 
• Values Differences: Embrace and leverage diverse perspectives and cultures to strengthen collaboration, innovation, and organizational effectiveness. 

To be successful in this role, you will need the following: 

• Ability to create and manage the lifecycle of technical specifications that guide the development of applications, infrastructure, or complete solutions. 
• Skill in evaluating potential solutions through technical analysis, including assessing the fit and viability of commercial off-the-shelf products versus custom-built alternatives. 
• Experience delivering solutions that adhere to established standards and promote the reuse of components to improve efficiency and reduce costs. 
• Proficiency in designing high-level and detailed infrastructure or application components—including interfaces, conversions, extensions, reports, and workflows—while meeting architecture, security, performance, scalability, and maintainability requirements. 
• Capability to collaborate with IT technical service providers and infrastructure teams to ensure outsourced work meets specifications and key delivery parameters such as quality, schedule, cost, and performance. 
• Participation in formal design and code reviews to ensure alignment with detailed specifications and adherence to coding standards across development teams. 
• Initiative to identify and implement opportunities for reusability and automation in build and deployment processes to enhance delivery speed and operational efficiency. 
• Contribution to testing strategies, documentation standards, and support materials, while providing advanced technical support and coaching to less experienced team members. 

Education, Licenses, Certifications: 
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. 
 
Experience: 
Significant relevant experience required. 5-7 years of experience.  

Core Requirements 

• Experiencing in delivering of complex and scalable Customer Identity and Access Management (CIAM) solutions, ensuring alignment with business strategies 
• Lead the design and implementation of CIAM solutions. Strong understanding of CIAM architecture patterns, standards, and guidelines 
• Oversee the Integrating CIAM solutions with various enterprise applications, ensuring seamless access and user experience 
• Hands-on experience with CIAM tools such as Salesforce IAM, Ping Identity, Okta, MS Entra External ID etc.   
• Investigating and resolving critical issues within CIAM systems, including deb