Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.

Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are seeking a detail-oriented Receptionist for our Miami office.

ROLE SUMMARY

The Receptionist serves as the first point of contact for the office, playing a key role in creating a welcoming, professional experience for clients, visitors, and internal teams. We are seeking an individual with prior experience in a receptionist or front‑office role, ideally within an insurance brokerage or similar professional services environment. Beyond daily front‑office responsibilities, this role offers an excellent opportunity for growth and exposure to the insurance industry, serving as a potential stepping stone to other administrative, operations, or client service positions within the organization.

What will you be doing?

• Serve as the first point of contact for clients, visitors, carriers, and vendors, providing a welcoming and professional front office experience

• Greet and direct visitors, notify internal staff of arrivals, and ensure proper sign‑in procedures are followed

• Answer, screen, and route incoming phone calls to the appropriate departments or team members

• Respond to general inquiries and direct clients to the appropriate internal resources or teams

• Maintain the reception area, conference rooms, and front office to ensure a clean, organized, and professional appearance

• Manage incoming and outgoing mail, packages, and courier deliveries

• Coordinate meeting room scheduling and assist with preparing meeting spaces as needed

• Support administrative tasks including document handling, filing, scanning, and data entry

• Assist with onboarding logistics for new hires and visitors, as requested

• Handle confidential client and policy-related information with discretion and professionalism

• Monitor office supplies and place replenishment requests when necessary

• Follow company policies and procedures, including compliance and privacy requirements

What are we looking for?

Qualifications:

• Proven experience in a receptionist, front office or similar role, preferably in a corporate environment.

• Strong communication skills, both written and verbal, with the ability to interact professionally across teams and with vendors.

• Exceptional attention to detail.

• Ability to manage multiple priorities and handle ad-ho