Job Description Summary

Department - Information Technology

Job Description

OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY

The Information Technology Department(ITD) is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting Public Works departments of Pima County. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications.

The successful candidate will be:

• Self-motivated

• Thorough, with attention to detail

• Enthusiastic

• Always learning

• Able to work effectively with technical specialists, business specialists, and customers.

ITD offers an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government.

This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Essential Functions:

• As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission;

• Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials;

• Identifies and documents areas of operational improvement that can be gained via changes in technology;

• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;

• Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs;

• Provides status updates to leadership in oral and written form;

• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials;

• Effectively negotiates for viable solutions to technical, process and priority conflict resolution;

• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

Minimum Qualifications:

Four (4) years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing.

(Relevant professional level experience and/or education from an accredited college or university may be substituted.)

OR:

One (1) year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see re