Loan Processing Manager

Description

Position Summary:

The Senior Loan Processor oversees the origination and assembly of loan packages for manufactured homes and park model products. They manage loan processing from application to closing/funding, ensuring accuracy, compliance, and timely resolution of any issues. Additionally, they manage loan servicing activities, including delinquencies, escrow analysis, customer inquiries, and financial reporting.

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES:

• Hire, train, onboard, and manage any employees of MHC Finance
• Train any new Sales Associates in a timely manner regarding loan applications, etc.
• Attend and participate in weekly EOS meetings 
• Resolve any issues between Sales team and MHC Finance in a timely manner.   
• Have full understanding of the Mortgage Automator software and stay current on any future upgrades
• Insure Smartsheet UDW Pipeline is updated daily to assure accurate metrics
• Assemble monthly reporting package from Mortgage Automator
• Responsible for cross-training so there is no drop-off in productivity if any team member is unavailable.
• Responsible for attaining Corporate established metrics (e.g., loan decision within 1 day, closing a loan within so many days, etc.)
• Stay abreast of any legislation or regulations related to loan origination and servicing for both MH and PM product loans.
• Complete special projects as needed

Responsible for origination and assembling loan packages for manufactured homes and park model products.

• Work with customers from the application process through to the loan closing/funding process. Review loan package for accuracy and completeness.
• Collect and validate all borrower information. Monitor each loan to obtain the information timely.
• Pull credit report and calculate DTI ratio. Determine if borrower is approved/not approved for loan. If not approved, strategize with Sales Manager if there is an alternative (e.g., additional down payment, lower price point home, etc.) to save the deal.
• Coordinate with Sales Manager/Associate the completed loan package and verify borrower signs all documents.
• Send original loan package to Corporate Headquarters for safekeeping
• Send request for funding of loan

Responsible for management of the servicing of loans in Mortgage Automator.

• Manage delinquent loan receivables
• Analysis and payment of Escrow related expenses (taxes and insurance)
• Send out monthly statements.
• Respond to Customer requests in a timely manner regarding their loan
• Collaborate with Corporate Accounting regarding accounting related matters (e.g., verify funds transferred from operating to escrow accounts, monthly principal and interest transferred from MHC operating account, etc.) 
• Distribute year-end Form 1098’s to each borrower

Requirements

KEY COMPETENCIES:

1. Leadership: Ability to hire, train, and manage employees effectively, fostering a cohesive and productive team environment.
2. Loan Processing Expertise: Proficiency in loan origination, documentation, and packaging, including reviewing loan packages for accuracy and completeness.
3. Regulatory Compliance: Stay abreast of legislation and regulations related to loan origination and servicing, ensuring compliance at all times.
4. Software Proficiency: Full understanding of Mortgage Automator software and ability to stay current with upgrades, along with proficiency in Smartsheet for pipeline management.
5. Communication Skills: Effective communication with sales teams, borrowers, corporate headquarters, and other stakeholders to resolve issues and ensure smooth loan processing and servicing.
6. Problem-Solving: Ability to resolve issues between sales teams and finance department promptly and strategically.
7. Organizational Skills: Efficiently manage loan processing workflow, prioritize tasks, and meet corporate-established metrics.
8. Financial Acumen: Ability to analyze financ