Client Executive Manager - Govt. Risk & Fraud

Client Executive Manager - Government Risk and Fraud

The Client Executive Manager will lead their team of professionals towards achieving retention and upsell targets for Risk & Fraud produces and services within the Government segment. The CE Manager will direct their team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve our customer’s problems.

Location: remote based position, can be based anywhere in the US.

About the Role:
In this opportunity as Client Executive Manager, you will: 

• Maximize total renewals and new sales growth by promoting the sale of industry leading research, tax compliance, accounting and advisory products
• Recruit, coach and develop an effective team of sales professionals capable of delivering retention targets, new sales quotas, key product sales. Conduct annual performance and salary reviews.  Counsel and provide guidance towards employee relations situations and performance management concerns. 
• Direct sales professionals on retention management and forecasting.  Direct and inspect use of technology – enablement tools, and CRM compliance.
• Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives. 
• Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development. 
• Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service. 
• Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals. 
• Proactively identify and respond to issues in the department that affect teamwork and goal attainment.  Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.    
• Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner. 
• Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division. 
• Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service. 
• Identifies gaps and other opportunities to improve sales attainment capabilities. 

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About You:
You're a fit for the role of Client Executive Manager, if you have:

• B.S. in business or related field and/or equivalent experience; MBA or CPA preferred
• 3-5 years of Sales and Account Management experience in B2B marketplace, preferably government sector
• Experience with coaching sales processes, product training, and professional development
• Telemarketing or consultative sales background with proven track record of successful performance
• Ambitious self-starter with high energy, motivation, and ability to adapt to change
• Exceptional communication and relationship building skills with professional client base
• Excellent organizational skills and professional demeanor in all customer interactions
• Proficient in Microsoft Office and comfortable with technology systems

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

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