Senior Director of Product Operations

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

As the Senior Director of Product Operations, you will be responsible for the strategic and operational execution of product launches, content, merchandising, and go-to-market initiatives across Samsung's global business units. With a relentless focus on excellence, you will influence & collaborate with Global direct-to-consumer (DTC), business, and marketing teams to develop and execute industry-leading rich media content strategies that deliver measurable business impact. This leadership role requires a unique blend of strategic vision, operational expertise, and cross-functional collaboration to elevate Samsung's digital commerce experiences. Reporting to the Head of Product, this role will lead a world-class content and product launch operation team to deliver best in class merchandized experience of discovering and purchasing Samsung products, services via product, brand and lifestyle augmentation stories.

Lead the end-to-end content product lifecycle coverage including new product launches across all lines of businesses and other key moments that require new development based on business needs and also own the tools, further automation and process optimization roadmap across systems such as CMS, DAM and PIM.

Key Responsibilities

Content Strategy & Innovation

Develop and lead overall vision and strategy for merchandizing and product launch operations Develop and implement content strategies to hyper personalize (1:1) product experiences Partner with brand marketing & tech teams to build content frameworks that improve conversion rates Eventually lead the integration of Generative AI tools to enhance rich media creation and dynamic merchandising Set and continuously refine operation strategy and workflows (short and long term) to deliver on quarterly and yearly business and product goals and KPI targets.

New Product Launch Excellence

Streamline launch processes to accelerate time-to-market through efficient workflows Program manage new device launches with all cross-functional teams across all lines of businesses Drive product adoption and sales through targeted content strategies and compelling storytelling

Performance-Driven Content Operations

Serve as a key stakeholder and proponent of driving complex projects within cross-functional setup, developing and refining frameworks, aligning on trade-off grounded in data and market analysis, and advancing key initiatives that support corporate-level and division-level priorities. Champion the use of market insights, key online retail trends and shopper insights to drive decision-making and innovation across merchandizing strategy and tactics. Define and track Key KPIs including content engagement rates, page continuation and conversion lift Optimize site merchandising performance through continuous testing and data-driven insights Deliver revenue growth during key driver periods through strategic content planning

Operational Leadership & Business Acumen

Enhance catalog accuracy through proposed SKU management system enhancements and continuous process improvements Improve operational efficiency through automation and process optimization Manage budgets and resource allocation to maximize ROI on content investments Ensure merchandizing assortments between all line-of-businesses within the division and across are always well aligned and not duplicative/conflicting. Ensure our division’s seasonal strategies reflects as an exciting customer store experience and yet supports long-term brand and division goals. Provide clear leadership and direction regarding seasonal investments to ensure that smart risks/never-done-before being tested as feasible and that financial targets are met as well

Program Management & Operational Excellence

Establish and manage a structured intake process to prioritize and streamline content reque