Dispatcher - Telecommunications Systems 1, 2, Senior

Requisition ID: 18624

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Under limited supervision, performs complex duties involving operation of the SRP’s Telecommunication Systems. Exercises monitoring and control of telecommunication electronic devices and systems for power, water and commercial telecommunications operations, generating sources, transmission lines, substations and various systems within SRP. Work involves highly specialized equipment used to monitor and control the power system.

What You'll Do

• Has full responsibility and authority to take reasonable action necessary to ensure reliable telecommunication systems operations.
• Directs telecommunications system operations in accordance with established policies and procedures of SRP that are consistent with safe use of equipment and personnel.
• Responsible for the operation of the SRP’s telecommunication systems and interconnections with utilities incorporating new technology.
• Directs planned and real-time system events of telecommunication facilities for purpose of issuing clearances to authorized personnel.
• Serves as representative of SRP with interconnected companies and neighboring utilities involving immediate and/or long-range operating issues.
• Collects, logs and records telecommunication system data, prepares operating reports and historical records.
• Directs maintenance outages on SRP’s telecommunication systems and facilities which affect power, water and commercial telecommunications system operations.
• Works with other divisions and departments to ensure effective and cooperative construction, operations and maintenance programs.
• Monitors and controls telecommunications equipment
• Directs emergency system operations and restores the telecommunication systems to normal operation following interruptions.
• Communicates with field operations technical personnel by telephone, email or Instant Messaging (IM) for incident response, materials requirements and related matters under normal and emergency conditions.
• Other duties as assigned.

What It Takes To Succeed

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