Community Connector (Bilingual Any Language) Bullitt / Hardin/ Jefferson

Molina Healthcare of Kentucky is hiring for a Community Connector. Candidates for these roles must reside in or near Bullitt, Hardin, or Jefferson County. 

Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.  HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.

Highly qualified applicants will have the following experience:

• Must live in or near 
• Familiarity with heath care systems, social services, and community resources. (Bonus, but not required in Managed Care, Medicaid, Health Plan or Health Insurance etc.)
• Be bilingual with great communication skills in English and any second language needed.  Any African language highly desired.
• Great computer skills, including being able to navigate between different system, taking notes while on the phone with members, and being able to use Excel above a beginner level.
• Ability to be a team player and also work independently.
• Great communication, both written and verbal.
• Able to display empathy and compassion for the members we serve.
• Must have a valid driver’s license and a reliable vehicle. This role will see members in the field up to 50% of the time. 

Preferred Experience:

• Solid work history
• Healthcare customer service experience preferred. Insurance or Managed Care experience Highly Preferred!
• Must have intermediate or above computer skills (Typing, MS Office Suite, Etc.).
• Willingness to learn, go above and beyond, have and use critical thinking skills.
• Bilingual in any language preferred, however any African language highly preferred.

If you live in or near the areas listed and enjoy being involved in and helping your community- We want to talk to YOU! This very important role will help others obtain the support necessary to better manage their health and wellbeing- 

KNOWLEDGE/SKILLS/ABILITIES

• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
• Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required.  Reliable transportation required.
• #LI-TR1

REQUIRED EDUCATION: HS Diploma/GED
PREFERRED EDUCATION: Associate’s degree in a health care related field (e.g., nutrition, counseling, social work).

REQUIRED EXPERIENCE: Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances. 

Preferred Experience:

• Solid work history
• Healthcare customer service experience preferred. Insurance or Managed Care experience Highly Preferred!
• Must have intermediate or above computer skills (Typing, MS Office Suite, Etc.).
• Willingness to learn, go above and beyond, have and use critical thinking skills.
• Bilingual in any language preferred, however any African language highly preferred.

REQUIRED LICENSE, CE