Information Technology Specialist

Join the Reno-Sparks Indian Colony as an Information Technology Specialist and immerse yourself in a vibrant environment that values problem-solving and integrity. This position offers the chance to work on innovative projects that enhance technology within the federal government sector. With a competitive pay range of $25.10 to $30.87 per hour, your expertise will be recognized and rewarded. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. This role not only positions you at the forefront of technological advancement but also allows you to contribute to the community in meaningful ways.

Take the opportunity to grow your career while making a difference in Reno, Nevada.

A little about Reno-Sparks Indian Colony

The Reno-Sparks Indian Colony represents descendants of three Great Basin Indigenous peoples: the **Numu (Northern Paiute)**, **Newe (Western Shoshone)**, and **Washeshu (Washoe)**. These communities lived in harmony with the land for generations before European contact, following seasonal cycles and forming small, efficient social groups for survival. Each group’s name means **“The People”** in their own language, reflecting their deep cultural identity and connection to the Earth. They maintained strong traditions, respected neighboring tribes, and engaged in trade throughout the region. Today, the Reno-Sparks Indian Colony continues to honor these traditions while supporting the well-being, culture, and future of its tribal community.

Your day as a Information Technology Specialist

The Information Technology Specialist position at the Reno-Sparks Indian Colony is a pivotal role supporting the Site Manager in maintaining the computer and network systems essential for the Reno Sparks Tribal Health Center (RSTHC). This position involves working with various technologies, including NextGen software, Dentrix EDR, and Electronic Health Record (EHR) systems, ensuring they operate efficiently to serve the community. You will be responsible for receiving and prioritizing end-user help requests, employing diagnostic tools for problem resolution, and providing hands-on training at the desktop level. Additionally, you'll assist in the maintenance of network connections and servers, ensuring seamless communication and data flow. The role also requires installation of wiring for computers or security cameras.

As an aspiring Clinical Application Coordinator (CAC), you'll gain valuable experience in Vista Imaging and NextGen Practice Management Solutions while being available to tackle emergency issues outside regular working hours.

What you need to be successful

To thrive as an Information Technology Specialist at the Reno-Sparks Indian Colony, a diverse skill set is essential. Strong analytical and problem-solving abilities will enable you to diagnose and resolve technical issues efficiently, ensuring that the IT systems function smoothly. Excellent communication skills are vital for effectively interacting with end users, as you will need to convey complex information in an understandable manner while providing hands-on training. Attention to detail is crucial for managing system maintenance and installations, as even minor oversights can lead to disruptions in service.

A proactive mindset and adaptability are also important, as this role may require learning new systems and responding to emergent issues outside of regular hours. Additionally, teamwork and collaboration skills will foster a supportive environment that enhances overall performance across departments within the health center.

Duties and Responsibilities:

 

Strategy & Planning

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.

 

Operational Management

 

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.