Director, MIAM Security Delivery and Operations

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, MIAM Security Delivery and Operations, you will lead and transform our Member Identity and Access Management (MIAM) operations. You will lead all aspects of the daily business operations of MIAM the operations team, security systems, drive efficiency through automation, and ensure the ongoing security and reliability of our authentication, authorization, and identity lifecycle management platforms. This role requires a strong leader with a consistent record in process engineering and automation, controls monitoring, risk mitigation, and team development.

Oversees one or more teams providing analytical, business or technical support functions and is responsible for the development, implementation, management and oversight of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. Engages with senior leadership to develop, design, and deliver a sustainable governance and assurance model across multiple domains to ensure security guidance is implemented as designed. This role has a direct impact on protecting USAA’s brand and reputation within assigned Information Security domains. Establishes strategic direction and administers the overall strategies and procedures for their information security domain. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Partners with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise Information security risk and compliance initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based San Antonio, TX location. Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Responsible for strategic ownership of critical security domains or capabilities, develops multi-year roadmaps and/or a leader of Manager Seniors.

• Establishes and ensures compliant execution of their information security domain's short- and long-term strategic vision, strategy, goals, and metrics and governs the overall policies, standards, and procedures for their assigned information security domain.

• Directs and ensures effective operation of an enterprise information security domain including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation.

• Develops, reviews and communicates information security risk management policies and procedures in partnership with the Chief Information Security Officer (CISO) and other senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

• Works with external regulators to represent USAA in discussions regarding their specific information security domain.

• Oversees the continuous monitoring of cybersecurity activities and alerts senior management to potential risks, compliance issues, and operational inefficiencies.

• Develops, designs, and delivers a sustainable governance and assurance model across multiple domains and the Enterprise.

• Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability.

• Promotes information security awareness across the enterprise and with the external security community

• Serves as financial steward for the organization and leads workforce and budgets to ensure they cost-effectively meet the needs of the organization.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in a