Jobs and Careers

IT Service Desk Analyst - German and English-BP

Hungaryfull_timeVerifiedPosted 2 Nov 2024

About the role

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office
Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
Collaborate with training, quality, and expert groups.
Install programs, perform data backup through remote access.
Test new hardware and software to ensure compatibility and performance.

Confident intermediate or higher English AND German written and oral language skills.
Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
Eager to learn and adapt to changes and new IT solutions.
Customer-focused with strong communication skills.
Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
Team player with a positive attitude.
High school diploma or higher education.

Relevant work experience is not required. We welcome applications from fresh graduates and career changers!

A constantly growing organization with increasing opportunities for career advancement.
Possibility to participate in international projects with travel opportunities.
State-of-the-art working environment, easily accessible by public transportation.
Secure, long-term job opportunity with outstanding salary and benefits.
Home office possibility with home office equipment.
Comprehensive training programs and professional development opportunities.
Support for maintaining a healthy work-life balance.