Enterprise Customer Success Manager

COMPANY OVERVIEW: Kevel is a growing cloud-based technology company leading a bold mission to help make the Internet a better place through ethical advertising practices and building customizable, ad serving solutions quickly and easily. At Kevel, we put people first. Our team members are passionate and self-motivated individuals that help each other do remarkable things every day.

JOB OVERVIEW: Kevel is a remote-first company that values collaboration, innovation, and transparency. As an Enterprise Customer Success Manager, you’ll work closely with some of the world’s largest and most innovative retail media companies, helping them achieve their goals while driving their success and renewed business. 

We foster an inclusive environment where team members are empowered to grow, make an impact, and bring their unique perspectives to work every day. Kevel enables our customers to build innovative and relevant advertising and content experiences quickly and easily.

Our Enterprise Customer Success Managers own our customer relationships, acting as trusted advisors to provide both strategic guidance and coordination of technical solutions in collaboration with internal teams. They work closely with enterprise clients to align Kevel’s platform capabilities with their business objectives, ensuring adoption, retention, and growth. As our team grows, we are looking for an Enterprise Customer Success Manager to lead the relationship with some of our largest and most strategic customers in Europe. 

This role requires a deep understanding of customer goals, the ability to translate complex ad tech and retail media concepts into actionable strategies, and the leadership to advocate for customer needs within our organization. The ideal candidate will excel at driving business reviews, identifying opportunities for expansion, and fostering partnerships that result in measurable success for both our customers and Kevel.

LOCATION: Remote - United States. This position is 100% remote. All applicants located anywhere within the US are encouraged to apply. Applicants must be legally authorized to work within the United States.

PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.

The pay range for this position is between $145,000 - $175,000 USD. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.

In regards to candidate location in the US specifically, Kevel currently uses validated external data sources to determine which US locations are considered higher cost of living metropolitan areas compared to others. Candidates are welcome to reference the following chart to get a general sense of where they may fall within the pay range based on US location.

Highest Cost of Living Locations (Top of pay range)

Mid Tier Locations 

(Middle of pay range)

US Average Locations 

(Bottom of pay range)

San Francisco Bay Area, CA

New York, NY (+NJ)

Honolulu, HI

Boston, MA (+CT, RI)

Washington, DC (+MD)

Los Angeles, CA 

Seattle, WA

San Diego, CA

Chicago, IL

Portland, OR

Miami, FL

All other locations

All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. We also have a transparent ‘Total Rewards Philosophy’ we’d be happy to share with you which describes our overall approach to compensation and benefits in full detail! Our recruitment t