Internal Consulting Solutions - Vice President

The Vice President is a key role in Citi’s Internal Consulting organization.

The major roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.

The Vice President will be a key member of the team, supporting specific Citi operating model and business process improvement projects and programs across the Firm.  Projects will vary in size, duration, and complexity; will have significant and measurable business value outcomes; and will be highly visible with executive-level sponsorship.

The Vice President will report directly to a senior leader within the Internal Consulting organization but also to engagement manager(s) who lead the day-to-day of ongoing projects via a matrix management structure.

RESPONSIBILITIES:

• Drive the analysis of complex sets of data and business processes with limited guidance
• Independently think through and analyze solutions to problems and develop initial hypotheses, frameworks, and methodologies
• Support all phases of projects and drive project execution and delivery
• Own the initial preparation of communications for project sponsors and senior stakeholders regarding hypotheses, analyses, and project outcomes
• Support creation of project communications to drive engagement of key stakeholders and adoption of recommendations and solutions
• Work with colleagues to continuously develop re-usable intellectual capital and contribute relevant content to the team’s knowledgebase
• Show initiative in performing research and obtaining data

QUALIFICATIONS:

• At least 5-8 years’ experience in a major management consulting firm, or equivalent experience in a large Financial Services company
• Strong written and verbal communications skills
• Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication
• Advanced skills in MS Excel. 
• Experience analyzing processes

TRANSFORMATION PROJECT COMPETENCY REQUIREMENTS:

• Preferred Competencies (some of the below):
  • Hypothesis Generation
  • Analytical Framework Development
  • Agile Delivery
  • Data Analysis
  • Root Cause Identification
  • Process Analysis, Mapping and Design
  • Business Case and Financial Model Development
  • Stakeholder Management
  • Communications and Change Planning

CHARACTERISTICS:

• Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
• Can work effectively in a team-based collaborative model as well as independently
• Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities
• Detail oriented and effective multi-tasker

EDUCATION:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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