Production Operations Manager

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Manager of Production Operations

The Production Operations, Manager ensures the daily activity of the Production Operations team. The individual coordinates and implements projects and escalates production incidents to senior management.

Responsibilities

Communications

• Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.

Management/ Staff Supervision

• Provide direction, guidance, and support to the staff.
• Ensure the 'Performance Management' process is adhered to by the entire staff.
• Oversee hiring and staff scheduling.
• Manage the department budget, project timelines and deliverables.

Documentation

• Develop and maintain operational documentation, procedures and standards.
• Review production turnover documentation to ensure proper requirements and schedules are met.
• Interface with hardware, software and service vendor representatives.

Technology

• Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Support BBH Disaster Recovery process and procedures.
• Ensure 24x7 technical support coverage.

Education

• BA/BS degree and/or equivalent work experience.
• 6 to 8 years data processing experience.
• Management and leadership experience required.
• Verbal and written communication skills.
• Client service and interpersonal skills.
• Analytical and problem solving abillities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

   

Salary Range

$155,000-$185,000

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.