Business Manager- Merchant Experience , Sr Manager/ DGM, Noida/ Gurugram

About the Role

We are looking for a sharp, execution-oriented Business Manager to join the Merchant Experience team within the Soundbox business. This role sits at the intersection of Product, Data Science, and Operations — owning business KPIs end-to-end and driving measurable outcomes for merchant experience and device performance.

What You'll Own

- Business KPIs — Own and drive metrics around merchant experience (activation, engagement, satisfaction) and Soundbox device performance (uptime, connectivity, transaction success rates)
- Cross-functional execution — Work with Product, Data Science, and Operations teams to define priorities, align on solutions, and deliver outcomes at pace
- Independent initiative leadership — Identify gaps, size opportunities, and drive initiatives from zero to one without waiting for direction
- Data-driven decision making — Deep-dive into data to surface insights, define hypotheses, and measure impact of interventions

Key Responsibilities

- Define and track KPIs for merchant experience and device health; own the performance narrative with stakeholders
- Partner with the product team to translate merchant pain points into feature requirements and prioritization inputs
- Work with data science to build models, dashboards, and alerting systems that surface actionable merchant and device signals
- Lead operational reviews, identify friction points in the merchant journey, and close gaps through structured problem-solving
- Drive A/B tests, pilots, and rollouts; own the pre/post analysis and iteration loop - Build business cases for new initiatives and present recommendations to senior leadership

Who You Are:

Qualifications

- B.Tech from IIT / NIT (mandatory)
- MBA from a Tier-1 institute (preferred)
- 4–7 years of total work experience in product management, business analytics, or strategy roles — preferably in fintech, payments, or consumer/merchant-facing products
Must-Have Skills

- SQL — strong querying skills to independently pull, slice, and analyze data without dependency on analysts
- Strong product thinking with the ability to connect user problems to business outcomes - Comfort operating in ambiguity; ability to structure problems and drive clarity - Excellent stakeholder management and communication — can align cross-functional teams and influence without authority
Good to Have

- Experience with merchant-facing products or devices (POS, IoT, payment hardware) - Familiarity with experimentation frameworks (A/B testing, holdout groups) - Exposure to data science workflows (model inputs, feature logic, monitoring)
Why This Role
- High-visibility mandate with direct impact on one of Paytm's fastest-growing hardware businesses
- Rare opportunity to operate across product, ops, and data science — building a multi-dimensional skillset
- Work with a driven team that moves fast, measures everything, and rewards ownership.