Sr. Product Operations Manager

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

The Sr. Product Operations Manager will be responsible for elevating and accelerating ID.me’s Product team by establishing tools, systems, and processes and driving their adoption & adherence. This role will require an experienced individual contributor to independently solve problems to help the Product team move faster & more effectively. The Sr. Product Operations Lead will report directly to the VP, Product Strategy & Operations.

Responsibilities

• Design and Own Product Insight and Feedback Loops
• Establish systems and processes and implement tooling to facilitate intake & synthesis of product feedback 
• Route and track bugs and escalations to ensure important issues are addressed within established SLAs
• Align and Accelerate Execution
• Leverage product development infrastructure (people, processes, and technology) to drive software development life cycle efficiencies
• Develop consistent progress reporting mechanisms that align key stakeholders
• Create and manage high integrity commitment frameworks to ensure we stay on track with key projects
• Own Product Organization Operating Rhythm and Cadence
• Facilitate product planning cycle in a way that aligns product strategy, resource allocation, roadmap planning, and outcome measurement
• Develop and maintain key product practices through the software development lifecycle, including launch / GTM process, opportunity assessments, product specs, etc.

Who We’re Looking For

• Passion for improving software development lifecycle performance: Willing and able to reimagine & rework processes end-to-end
• Influencer: Effectively impact and shape the opinions, decisions, and behaviors of others to achieve a common goal by leveraging personal credibility, persuasive communication, and interpersonal skills
• Ambition & determination: Exhibits resilience, persistence, tenacity, and a continuous improvement mindset; is goal oriented with very high standards for quality work

Requirements

• 5+ years in product operations and/or product management roles at B2B software companies
• Knowledgeable about JIRA, Confluence, Google Workspace, Productboard, etc.
• Demonstrated track record of leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact.
• Enthusiastic “roll up your sleeves” mentality

Preferred Qualifications

• Experience in a high growth technology company
• Experience in the identity, fraud, or financial services space

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connecti