Senior Director, Employee Communications – Corporate and People Functions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for a Senior Director, Employee Communications – Corporate and People Functions, to create and drive internal and employee engagement communications strategies to support Visa’s corporate functions, including the People, Inclusive Impact and Sustainability, Marketing, Legal/Compliance, and Finance organizations. This role leads a team of communicators supporting these areas and serves on the Global Employee Communications and Engagement leadership team to strengthen the team’s culture and capabilities.

Responsibilities

• Serve as the principal internal communications advisor to Visa’s Chief People and Administrative Officer, Chief Diversity Officer, Chief Marketing Officer, General Counsel, and Chief Financial Officer, working closely with these leaders to engage their teams and the wider Visa population on relevant business priorities and key milestones.  

• Develop effective communication strategies and plans to drive employee engagement and understanding of how the corporate functions support and drive Visa’s business.

• Create integrated communications strategies, plans, and assets for transformational programs (created by the People function), with an emphasis on transformation, employee experience, employee value proposition, rewards and recognition, and talent development.

• Guide leaders on effective communication strategies and tactics to drive employee engagement within their organizations.

• Develop content for use across multiple internal channels (e.g., events/speaking engagements, intranet, presentations, videos, and interviews) at both the function and enterprise levels.

• Write talking points, speeches, slides, and other executive and division materials.

• Develop and drive change management communications strategies for significant function initiatives.

• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.

• Partner with colleagues across the Communications organization, particularly business and regional leads, to ensure message alignment and to generate agenda and content ideas.

• Embed robust analytics and measurement processes into communications strategies, and analyze and share relevant metrics to stakeholders to demonstrate communications plans effectiveness and drive ongoing improvement.

• In partnership with Internal Digital Platform Communications colleagues, design and create new ways of reaching employees in a hybrid environment, leveraging digital assets to drive engagement.

• Lead a team of communicators to create strategically aligned content.

• Coach and evaluate performance of direct reports.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
• Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline required.
• Experience in fintech, financial services, or another relevant area strongly preferred.

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD) 
• Deep experience in shaping communications strategies and serving as a trusted advisor to senior leaders.
• Significant experience in HR communi