Business Analyst, ServiceNow CMDB and Discovery

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a highly skilled Business Analyst with expertise in ServiceNow  Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping. In this role, you will act as a bridge between business stakeholders and technical teams.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery and ServiceMapping
• Create process flows, data models, and wireframes to document requirements clearly.
• Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile.
• Collaborate with developers to ensure requirements are clear and concise for development

Testing, Documentation and Training

• Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off.
• Maintain documentation including workflows, data dictionaries, and training materials.
• Leverage business knowledge to drive process improvements and enhance system usability.
• Provide trainings to stakeholders

ServiceNow Expertise

• Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards.
• Support CI lifecycle management and maintain accurate CI relationships.
• Work closely with ServiceNow developers and architects to implement solutions.
• Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes.

Qualifications

• 4-8 years of experience, preferred as a Business Analyst in ITSM environments preferred.
• Bachelor's degree in related field, or equivalent work experience, preferred
• Minimum 2 years hands-on experience with ServiceNow CSDM, CMDB, Discovery and Service Mapping preferred
• ServiceNow certifications (CSA, CIS for CMDB/Discovery).
• ITIL v3/V4 Foundation certification.
• Experience implementing systems using Agile methodology.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like Google Drive.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $93,900 - $135,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 2