Adoptions and Retail Manager (Full-Time)

Job Title: Adoptions & Retail Manager

Department: Adoptions

Reports To: Director of Operations

FLSA Status: Exempt

Pay Rate: $65,000 Annually

SUMMARY

The Adoptions & Retail Manager is a positive, energetic leader who oversees operations, staff, volunteers, and resources of the Adoptions & Retail department. The Adoptions & Retail Manager prioritizes the customer experience in all aspects of operations, strategically plans for the department, achieves departmental goals, operates within budgetary guidelines, and continually improves processes to create better, faster adoption outcomes for the pets in our care. This position closely collaborates with operations and medical management to achieve organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervisory:

• Ensure staff and volunteers deliver the highest level of customer service to internal and external clients.

• Ensure staff and volunteers follow the League's open adoption policies and guidelines when assisting potential adopters.

• Develop and maintain respectful, collaborative working relationships with members of management and all staff organization-wide.

• Monitor department staffing needs and develop weekly schedule based on promotional calendar and trending client needs.

• Conduct and lead productive regular team meetings to keep staff apprised of updated policies, promotions, and other information pertinent to the department.

• Responsible for recruitment, interviewing, and hiring of candidates for employment.

• Provide frequent performance feedback; coaching, mentoring and motivating staff to achieve high performance outcomes.

• Conduct ongoing performance analysis for direct reports and make pay recommendations.

• Handle personnel issues, disciplinary action, and employment separation conversations.

• Create and maintain a professional workplace conducive to high employee morale and output, and cultivate a team environment of mutual respect.

• Source training and development opportunities for staff and interested volunteers.

• Place, train, and oversee Adoptions and Boutique volunteers.

• Maintain regular communication with the Volunteer Program Manager to ensure volunteers are effectively and efficiently utilized, maximizing the output and reach of the team.

• Create a culture of embracing volunteerism, emphasizing the importance of volunteers in all aspects of the Adoptions program and the Boutique.

Adoptions & Boutique Operations: