Senior Technical Writer

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude also believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion--one focused on psychological safety, empathy, and human connection,--that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude’s mission is to be the operating system for digital business. At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: “Where do we place our digital bets to maximize growth?” We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

As a Technical Writer, you’ll become an Amplitude specialist and use your deep customer empathy - and relationships with teams across the company - for crafting useful content for our community of developers both inside and outside the company. Our documentation is essential to the developer experience, and we care deeply about usability and efficiency. We’re seeking someone with a strong technical foundation, astute writing ability, user empathy, and a sense of curiosity to understand the product.

As a Technical Writer, you will:

• Develop and drive the overall developer documentation strategy at Amplitude
• Lead documentation programs and initiatives for Amplitude’s developer center - owning content creation and driving standards and guidelines for Engineering
• Produce technically accurate, well-written, and organized documentation - conducting regular technical reviews to ensure quality and accuracy and writing for our technical users
• Build code samples to contextualize API calls for end-user usage
• Research new and sophisticated product features and dig into source code to collect technical details for documentation as needed
• Incorporate industry best practices to make Amplitude’s documentation best-in-class
• You will be based in the Product Operations team and partner with our Help Center Program Manager, Engineering, Product, Partnerships, and Professional Services teams to build the overall system and user documentation for the Amplitude platform, product features, and APIs

You'll be a great addition to the team if you have:

• 6+ years of technical writing experience in the software industry
• If you’ve led a developer documentation function in the past
• Excellent written and verbal communication skills to convey highly technical concepts clearly and precisely
• Experience organizing technical documentation, making it accessible to end-users
• Familiarity with APIs, distributed systems and modern cloud infrastructure
• Independent with the ability to prioritize, multitask and own projects from end-to-end
• You are at ease doing high-level strategic work as well as in the weeds documentation writing

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-be