Community Manager II - Sara Connor Court/Montgomery Plaza, Hayward CA

POSITION SUMMARY  

Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed and maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors.  This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well-maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.

The Community Manager II must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager II is required to provide leadership in developing a community and in directing the staff.  The Community Manager II is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Service Coordinator, Agencies and visitors to the property.

The Community Manager II directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.     

Community Managers who live on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided. 
• Establishes a schedule for personnel to be available for emergency maintenance.
• Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.
• Ensures completion of required preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.
• Performs continual informal inspections of the property to ensure that it is being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive.
• Inspects exterior and interior common areas of the property monthly using approved checklist.
• Performs Bi-Annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the property’s budgetary goals and limitations. 
• Reviews completed and outstanding work orders daily.  Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.
• In conjunction with facilities assistant, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of