Patient Registrar II- Rio Rancho High Resort

Overview

Now hiring a Patient Registrar II- Rio Rancho High Resort 

• Responsible for facilitating encounter or episode process for our customers by performing activities related to patient registration.
• Responsible for providing excellent customer service at every encounter.
• Accuracy of data capture to reduce denials is paramount.
• Secure financial payment at time of service including co-insurance, copayments, self-pay and deductible monies due.
• Illustrate contract requirement knowledge and use of tools to respond to provider network questions.
• Schedules patient appointments according to clinic protocol using Advanced Access principals where applicable.
• Guides and educates patients on the use of the registration Kiosk.
• Provides comfort rounding and communicates delays with exceptional patient experience tools.
• Demonstrates progression in Kiosk concierge module

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

 

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: No
• Job is based PMG-RR High Resort 4005
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate: A minimum of 18 months of work experiences in office, healthcare with strong customer service background. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Qualifications

• High school or equivalent
• Experience: A minimum of 18 months of work experiences in office, healthcare with strong customer service background. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Abilities: Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done
• Professional Requirements:
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

 

Responsibilities

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.Encounter Components
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Kiosk concierge performance
• Demographic data
• Insurance critical elements
• Investigate via electronic tools insurance eligibility
• Provides informed dialogue with patients and patients representatives regarding E-signature documents, offering printed copies at each interaction.
• Able to answer questions regarding hospital and departmental operation, polices and procedure including but not limited to Provider Based Billing where applicablePatient Access:
• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
• Follows team and same day appointment guidelines.
• Monitors daily patient schedule for accuracy, anticipate errors and take corrective action.
• Identifies no show patients and uses EOD status. Follows No-Show workflows to take appropriate step for notifying the patient and/or the clinical team as to the patients status.
• Manage patient relations in regard to late arrival for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.Financial Accountabilities:
• Collects identified patient financial obligation amounts