Field Solutions

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Assigned Point of contact to assist high volume physician offices, SHR (Specialty Healthcare Representatives), PAC (Patient Access Counselor) and FRM (Field Reimbursement Managers) who are having challenges gaining access to program-specific products for their patients
• Be familiar with long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products
• Responsible for maintaining a daily log that clearly states all encountered issues and steps to resolve the issue
• Manage recurring meetings with FRMs to discuss accounts
• Place outbound calls to various service providers to understand the nature of each issue encountered while providing solutions
• Support team with call overflow and intake when needed
• Mediate effective resolution for complex payer/pharmacy issues towards a positive outcome
• First point of contact for providers and escalated cases from customers for resolution
• Proactive follow up with various contacts to ensure patient access to therapy
• Perform other activities related to internal initiatives and/or the Patient Support Program as assigned
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments including case audits for the team
• In-depth knowledge in technical or specialty area including provider and patient portals

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plans is preferred
• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel
• Excellent observation skills to easily identify trends and problems while providing solutions
• Superior written & verbal communication skills 
• Required to effectively present information in a one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome
• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
• Thrive in a competitive and dynamic team environment

What is expected of you and others at this level

• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• Provide general guidance or technical assistance to less experienced team members

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.

This position is full-time (40 hours/week).  Employees are