Command Center Officer

Company Description

$20 / hour

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Emergency Management Corporate Command Center Officers

The Emergency Management Corporate Command Center Officers act as instruments of oversight and communication in executing Emergency Management, Security, Safety, and company policies. This position involves monitoring security videos and participating in planning, preparation, mitigation, response, and recovery activities to handle incidents affecting any nationwide Westgate property.

Key Responsibilities:

• Monitor CCTV and access control systems across all Westgate resort properties.
• Act as the communication lead and point of contact between response personnel and senior leadership at all levels across the country.
• Maintain focus throughout the workday, effectively monitoring a large video wall, TVs, and monitors while adapting to varying lighting conditions.
• Streamline workflows using project management tools to align team efforts.
• Prepare clear reports for senior management based on critical incidents and events.
• Provide leadership and direction based on Emergency Management objectives to resort management, safety teams, and response teams across the nation.
• Assist in building, training, equipping, and directing planning processes with leadership across the nation.
• Act as a Westgate representative in local, county, or state EOCs during activations and pre-disaster planning efforts, including meetings as requested.
• Provide accurate information during critical and non-critical emergency events from report to resolution.
• Provide constant informational updates to managers and executives to ensure situations, events, and incidents are understood and resolved appropriately.
• Update and maintain accurate attendance, communication, and reporting logs.
• Assist in researching past incidents and compiling requested footage.
• Provide situational awareness of issues occurring throughout all locations by monitoring systems, news media reporting, and establishing inter-group communication with other support elements.
• Utilize Emergency Notification systems to notify and/or pinpoint incidents or location concerns that may affect any property.
• Provide the initial or secondary response to all incidents involving police, fire department, and medical personnel.
• Assist Westgate Security personnel in the performance of their duties as requested and/or required by the Emergency Management Director or Executive Security staff.
• Complete required trainings as requested by management. These may include FEMA, IS, local, county, state, or federal Emergency Management, FEMA, or security command-related certificate courses.
• Perform any other tasks requested by management, within the scope of corporate policy, related to providing command center communications, notifications, preparedness, response, recovery, and mitigation tasks, or with the overall goal of ensuring Westgate Resorts is prepared and secured every day and during any All-Hazard Incident.
• Perform any other tasks requested by management, within the scope of Westgate Resorts and/or Central Florida Investments, Inc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to make sound decisions and multitask in a busy environment. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong ability to understand direction, provide direction, and understand the larger objective are imperative to being successful in this role. The ability to follow direction, focus on details while multitasking, and work as a team are critical.

Core Values (Requirements): Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic. 

Experience

• One to three years related experience and/or training; or an equivalent combination of education and experience preferred.

Education &