Internship- Customer Badging

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the  world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

This position will be on-site in Hillsboro, OR.

The Customer Support (CS) organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and the necessary transfer of know-how to the customer. This internship sits within our CS Admin Support team that partners with the local Customer Support leadership team to perform tasks for the customers within the specific region. As a CS Admin Support Intern, you will be assisting the team in streamlining our customer badging process, bringing a fresh perspective and innovative ideas to enhance efficiency and improve our overall badging experience.

Role and responsibilities

• Learn and execute the customer badging process.
• Customer badging process documentation and knowledge capture
• Develop and enhance the user instructions and communications with regards to the customer badging
• Other duties as assigned 
• Job description subject to change at any time

Education and experience

• Must be studying towards an associate’s, undergraduate or graduate degree in human resources, communications, event management, business or a related field.
• Strong oral and written communication skills; clear, concise and professional
• Results driven - demonstrates ownership and accountability and delivers on commitments with a sense of urgency and attention to detail
• Proficient use of all Microsoft Office suite programs
• Experience working in SharePoint a plus

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work. 
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong internal/external customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and internal/external customers.
• Work according to a strict set of procedures within the provided timelines.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.