Surgical Coordinator - Colorectal Surgery

Schedule, pre-certifies for both the physician and facility, verify insurance eligibility, review benefits to include co-pay and deductible and documents procedure for Children's Hospital Operating Room and Ambulatory Surgery Center as well as outside hospitals and surgery centers for patients. Work with parents and other departments to schedule patients in a timely manner assuring that registrations, demographic and insurance information are correct. Verify guardianship/custody  issues that might arise. Coordinate vendor or other specialized equipment required for the surgical procedure upon request.

• Process patient Surgical Plan of Care from Physician.

• Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; collect personal and insurance information.

• Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.

• Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in Cerner registration; contact PCP’s for referrals and or H&P’s as needed.

• Coordinates various diagnostic tests; call parent/guardian to schedule procedure, work with both the surgeon’s and parent's schedules, as well as possibly other physician’s schedules for joint procedures; schedule patients for an appointment with physician, nurse or technical personnel using the on-line scheduling system (Cerner); send parent a confirmation letter of procedure as well as other information relating to the surgical experience.

• Coordinate admission and/or procedure with other departments per patient needs; follow-up with each parent/patient until procedure is scheduled.

• Post case in Cerner utilizing the policy guidelines; maximize operating room block time utilization; confirm cases with the OR Posting Office.

• Contact and receive authorization numbers for late rooms, use of open OR time, etc.

• Contact system managers immediately when problems occur.

• Assure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.

• Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.

• Confirm that there is a Consent, Surgical Plan of Care and History & Physical form for patients documented or scanned into the EMR prior to the DOS; retrieve any rescheduled patients’ communication to ensure no delay on the day of service.

• Confirm