Delivery Excellence - Tech Enablement - Jira Consultant - Manager

Industry/Sector

Not Applicable

Specialism

Business Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Delivery Excellence Tech Enablement team you will coordinate, manage, and advise on project management standardized services throughout their entire lifecycle. As a Manager you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff while securing project success and maintaining exceptional standards. This position provides an exciting opportunity to leverage your technical knowledge, drive innovation, and enhance operational performance in a dynamic environment.

Responsibilities

- Advise on recommended practices for project execution and delivery

- Secure successful project outcomes through strategic oversight

- Work with stakeholders to align on project goals

- Identify and implement enhancements in project management methodologies

What You Must Have

- Bachelor's Degree in Computer Science, Computer and Information Science, Information Technology

- 5 years of experience

- Atlassian Jira Administrator certification

What Sets You Apart

- Managing system performance and optimizing effectiveness

- Implementing security measures for data protection

- Creating and maintaining integrations with various tools

- Developing advanced dashboards using creativity and JQL

- Managing complex workflows within Jira

- Communicating effectively with clients and teams

- Driving continual improvements through tool adoption

- Supporting the maintenance of training materials

Travel Requirements

Up to 20%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal oppo