IT Hardware Asset and Configuration Manager

Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The IT Hardware Asset and Configuration Manager will support AECOM’s Global IT Asset and Configuration Management practice. This position will be the technical subject matter expert, and will interface with various technologies, business partners, and vendors to oversee and ensure accurate and complete asset and configuration data. This role, in partnership with our strategic outsourcing provider, will develop and champion optimized lifecycle processes, including governance, standards, and maintenance practices.

This position will offer flexibility for remote/virtual work and can be based from a variety of locations in the US; candidates should be prepared to work EST or CST hours regularly.

The IT Hardware Asset and Configuration Manager will:

• Demonstrate proficiency in IT asset inventory and compliance best practices, including data health, lifecycle management, inventory optimization, and usage tracking;
• Develop and promote efficient and effective ITAM and CMDB strategies, policies, and practices to optimize cost, reduce risk, and deliver value from the organization’s assets throughout their lifecycle;
• Ensure that appropriate ITAM and CMDB-related tools, services and processes are in place and properly configured and maintained to gather and analyze data relating to asset and configuration lifecycles;
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners;
• Identify and report on breaches of ITAM and CMDB policies and track remedial action;
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity;
• Support value assessment and management processes and reporting by providing the data needed to support these efforts;
• Support activities released to response to audit and compliance requests, in partnership with other IT resources, relevant vendor and procurement managers, and other appointed delegates;
• Lead communication and change campaigns to promote awareness and acceptance of the relevant asset and configuration processes;
• Collaborate on roadmap, strategy, process objectives, and metrics to measure success;
• Evaluate performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary;
• Interface with other processes and/or business functions to ensure they can leverage the benefits provided by the Asset and Configuration Management practice;
• Plan, oversee and execute CMDB audits to proactively identify discrepancies and, in partnership with the organization’s strategic outsourcing provider, drive observations and action items closure;
• Monitor and analyze trends in the organization’s spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings and/or optimization;

Qualifications

Minimum Requirements:

• BA/BS degree in finance, IT, engineering, business management or a related field plus at least 8 years of relevant IT experience or demonstrated equivalency of experience and/or education.
• Experience working in an IT Asset Management and Configuration Management (CMDB) role
• Experience with ServiceNow (ITSM and HAM)

Preferred Qualifications:

• Experience working in a similarly large, complex, global organization
• Experience in coordinating with both internal IT delivery teams and external IT service providers handling digital technology assets
• Cross-functional IT experience in application or infrastructure management
• Experience with Flexera

Certifications

The following certifications are cons