Jobs and Careers

Customer Success Director

MedSpeed

United Statesfull_timeVerifiedPosted 23 Jan 2026

💰 $150,000/yr($140,000/yr – $150,000/yr)

About the role

Customer Success Director

In Office Every Thursday in Elmhurst, IL Required

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

The strategic and results-driven Customer Success Director will lead efforts in customer renewal, revenue retention, and contract management within the healthcare services sector. This role is critical in ensuring long-term customer satisfaction, optimizing contract performance, and driving revenue growth through renewals and expansion. The ideal candidate has experience managing complex B2B healthcare accounts, navigating contract negotiations, and collaborating with internal and external stakeholders.

How You Will Contribute:

Develop and execute customer retention strategies to maximize renewal rates and ensure long-term partnerships.
Proactively engage with key healthcare clients to monitor contract performance, resolve issues, and ensure successful service delivery.
Identify risks to renewal early by analyzing customer health metrics, contract compliance, and service utilization trends.
Lead and track progress on renewal process, working across teams
Oversee contract management processes, ensuring alignment with service-level agreements (SLAs), compliance requirements, and customer expectations.
Collaborate with internal teams (operations, finance, legal, IT, and implementation) to lead and ensure seamless contract execution and service delivery.
Development and maintenance of contracting process and repository system
Maintenance of contract standards (clause library, SLAs, etc.).
Lead project management efforts related to contracting, renewals, and process improvements, ensuring deadlines and deliverables are met.
Lead administrative aspects of customer contracting ensuring all reviews, final signatures, appropriate storage
Oversee contract compliance (commitments on performance, savings achievement)
Facilitate price adjustment process and administration
Identify and execute opportunities for cross-selling and service expansion within existing healthcare accounts.
Partner with Sales team to align on revenue growth strategies and renewal forecasting.
Build and maintain trusted relationships with senior stakeholders within healthcare organizations
Act as the voice of the customer, advocating for their needs internally and influencing process improvements and product enhancements.
Serve as a key escalation point for contract-related issues, working to resolve challenges proactively
Conduct regular business reviews with clients, highlighting ROI, service outcomes, and future collaboration opportunities
Develop and optimize customer success frameworks and processes to improve scalability and efficiency
Analytical savvy; ability to interpret and organized financial data in support of company and customer objectives
Own key retention, revenue, and contract performance KPIs, tracking progress and implementing continuous improvement strategies

Skills For Success:

7+ years of experience in Customer Success, Account Management, Contract Management, or Operations Leadership preferably in B2B healthcare services.
Bachelor's degree in Business Administration, Communications, or a related field.
Strong background in contract management, project management, and service delivery oversight.
Proven track record of achieving high customer renewal rates and revenue retention in a complex relationships
Deep understanding of healthcare operations and service delivery models
Strong project management skills, with experience managing cross-functional teams i