Medical Assistant - Geneva Urgent Care

Job Title: Medical Assistant - Geneva Urgent Care

Department: Urgent Care

Location: Geneva Medical Campus (with potential float to other Urgent Care Locations)

Hours Per Week: 36

Schedule: Sunday-Saturday, 8:30am-9pm, every other weekend required

SUMMARY:

As a Medical Assistant, you are a non-licensed health care provider who, under the direction and supervision of a licensed health care provider, delivers direct and indirect patient care. You play an integral role in maintaining patient well-being, and contribute to the success of patients, physicians and licensed health care providers.

OUR Department:

Rochester Regional Health Urgent/Immediate Care centers are committed to providing the highest quality health care for residents and visitors in the Rochester community. You will be working along expert providers that can treat a wide variety of non-life-threatening, urgent medical needs with no prior appointments needed for in-person visits. Services provided include illness & injury, on-the-job injuries, physical exams, rapid lab tests and COVID screenings, vaccinations, virtual care, women’s care and x-rays.

RESPONSIBILITIES:

Clinical Responsibilities:

• Conducts pre-visit planning (PVP). Works reports for gaps and delinquencies (patient outreach and scheduling for follow up). Completes health maintenance, registry reports (gap work)

• Accurately obtains and documents patient vital signs, history, and screenings. Recognizes deviations from the norms, and promptly reports to a licensed staff member.

• Understands principles of obtaining an accurate EKG and attaches monitor leads and operates equipment when directed. Reports problems or malfunctions in a timely manner to a licensed staff member. Accurately completes appropriate documentation. Performs EKGs when requested.

• Reviews patient medication list and pends refills for provider's approval. Pends provider's orders.

• Collects specimen, conducts tests and documents patient POCT. Collects specimens (except strep) and label to be sent out for testing.

• Demonstrates competency in Phlebotomy, including correct labeling of specimen tubes and ordering of lab tests via the computer.

• Provides clinical assistance to providers and nursing personnel as per delegation.

• Assists provider with procedures

• Provides instruction and information as part of patient education process under the guidance of providers or RN.

• Restocks medical supplies in exam and treatment rooms. Puts adequate linen supply in place or empty’s waste and liner receptacles.

• Checks calibration and cleaning of test equipment. Preps instruments to go out for sterilization.

• Orders clinical supplies

• Completes patient forms.

• Submits Prior Authorizations requests.

• Mails provider communications to patients

• Assembles packets for provider use (exp. ADHD)

Non- Clinical Responsibilities:

• Assists with medical record system through abstraction (scanning and filing) of patient health

maintenance and test reports.

• Upon request compiles statistical data from patient records that are necessary for Quality Assurance/Improvement activities.

• Answer phones and schedules appointments.

• Check in and Check out patients.

• Verifies insurance.

• Processes referrals.

• Sorts and delivers mail.

• Collects and posts payments, and may also perform charge entry.

• Maintains non-clinical office supplies.

• Provides My Care Education and assist with sign up

• Provides Patient Escorts (to lab and radiology)

• Sends Physical Packets to Patients

MINIMUM QUALIFICATIONS:
•None

PREFERRED QUALIFICATIONS:

• Associates degree preferred.
• Experience in pre-hospital care activities or acute/critical care experience strongly preferred.
• Medical Assistant Certification preferred.
• Strong customer service, computer, and communication skills highly desired.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

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