Account Supervisor, Public Relations

Job Overview: 

We are seeking a strategic, energetic, and motivated Public Relations Account Supervisor (AS) who is eager to build on past career successes and creatively help tell our clients’ stories in new and innovative ways through strategic earned media and content programs. The ideal candidate has experience in healthcare, biopharma, or life sciences agencies, understands industry trends, and can effectively reach diverse stakeholders. They should proactively address challenges and manage complex communications programs. 

The Account Supervisor is a hands-on and collaborative communications professional, ready to lead the development and implementation of communications programs from start to finish for our clients. The role requires a professional with the desire and ability to work with clients on the leading edge of science and technology, and as a trusted advisor able to flawlessly execute program tactics. The Account Supervisor works within the PR department and as part of the larger integrated agency team to realize successful omnichannel campaigns. 

Key Responsibilities, including but not limited to: 

Client Relationships 

• Regularly serves as the client’s main contact with the agency on a day-to-day basis with minimal oversight. 

• Proactively engages with clients, advancing work and ensuring productive discussions; exhibits strong facilitation and leadership qualities during meetings. 

• Helps manage client expectations to foster effectiveness and productivity. 

• Able to manage tricky conversations with clients; seeks counsel/involves manager when necessary; sends most materials directly to client with no oversight. 

• Acts as a client partner and advocate, leading the development by executing and managing complex earned media projects, programs, and campaigns. 

• Leads client engagements and serves as the day-to-day strategic counselor; oversees communications program development and implementation. 

• Spots opportunities because of strong relationships and opens the door for growth conversations; knows when to involve an account management or new business team member. 

• Plays a support role in the agency’s new business development program from the development and presentation of new business proposals to agency thought leadership and visibility efforts. 

Project Oversight 

• Plays the primary role in the vision and execution of client work; responsible for timeline creation, client reporting, communication with integrated accounts’ AM/PMs, and ensuring that all client work is executed within accepted client systems/required processes. 

• Accountable for insights at project kickoff and ensuring the team is aligned on strategic objectives. 

• Demonstrates and applies extensive knowledge on assigned client account(s). 

• Exhibits sound judgment to anticipate and effectively solve challenges. 

• Manages teams assigned to clients and ensures programs are delivered on time and on budget. 

• Builds and maintains strong and trusted client relationships and successfully oversees client PR budgets. 

• Responsible for managing client retainers and tracking budget status, including monitoring estimates versus actual expenses and percentage completion.  

• Prepares and estimates project budgets, manages budget overages in collaboration with senior leadership, and initiates change-of-scope discussions to ensure target profitability is achieved. 

Internal Relationships 

• Establishes strong relationships with all day-to-day functional team members and keeps managers and junior staff aware of pertinent client issues. 

• Builds partnerships with AM/PM and finance teams and collaborates regularly on integrated accounts to ensure client program alignment. 

• Active participation in CG Life social and professional development events (as needed). 

Knowledge & Expertise 

• Works collaboratively with cross-functional teams to define, deliver, and present assigned work. 

• Contributes thoughtfully to PR strategy, tactical planning, and creative work; leads client brainstorm calls and provides strategic recommendations for successful program outcomes. 

• Strategically utilizes key client information—business strategy, industry trends/issues, competitive intelligence, stakeholder engagement—and applies it to program execution. 

• Strong knowledge of the client’s business and connects strategy to tactical pull-through. 

• Conducts daily earned media outreach, collaborating with team members to create compelling and clear narratives. 

• Expert media relations skills and provides guidance to teams for suc